Welcome to www.malcolmcooper.com (the “Site”), operated by Malcolm Cooper (“we,” “us,” or “our”). By accessing or using our website, purchasing our products, or utilizing our services, you agree to be bound by the following Terms and Conditions (the “Terms”).
Please read these Terms carefully before using our Site. If you do not agree to all of these Terms, you may not access the Site or use any of our services.
1. General Conditions
- By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.
- We reserve the right to refuse service to anyone for any reason at any time.
- You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or products without express written permission from us.
2. Products and Pricing
- Jewellery Descriptions & Images: We make every effort to display the colors, details, and dimensions of our jewellery as accurately as possible. However, due to variations in monitor displays and the unique nature of gemstones and precious metals, actual items may vary slightly from their images.
- Pricing: All prices listed on the Site are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
- Errors & Inaccuracies: In the event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any orders placed for that product, even if the order has been confirmed.
3. Orders and Payment
- Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason (e.g., stock availability, suspected fraud, or billing errors).
- Payment Methods: We accept major credit/debit cards and secure online payment gateways. You agree to provide current, complete, and accurate purchase and account information for all orders.
4. Bespoke & Custom Orders
- Custom Designs: Custom-made, resized, or personalized items require approval of final specifications prior to production.
- Non-Refundable Deposits: Deposits made for bespoke jewellery pieces are non-refundable once production or gemstone sourcing has commenced.
- Final Sale: Custom or personalized items cannot be returned or exchanged unless there is a manufacturing defect.
5. Shipping, Delivery, and Insurance
- Shipping Policy: UK delivery is free by Royal Mail Special Delivery. While we strive to meet estimated delivery dates, we are not responsible for delays caused by customs, carrier issues, or weather events.
- High-Value Shipments: For security reasons, high-value jewellery shipments may require a physical signature upon delivery.
- Risk of Loss: Risk passes to you when the item is delivered to you.
6. Returns, Exchanges, and Refunds
Right to cancel: You may return any item within 14 days of delivery for a full refund, whether or not it is faulty, in line with the Consumer Contracts Regulations 2013. Returns must be arranged with us first; we will issue a return code and the correct returns address for your item.
Condition: Items must be new and unworn, in their original packaging, with all certification and papers. We may reduce a refund where an item has been worn, damaged or handled beyond what is needed to inspect it.
Return postage: Unless an item is faulty or not as described, return postage is paid by you and must be by a fully tracked and insured service.
Exclusions: Items made to your specification or personalised for you, including engraved pieces, bespoke designs and rings made to a non-standard size, cannot be returned unless faulty or not as described.
Refunds: Refunds are made to the original payment method within 5 working days of the return being received and checked.
Full details are on our Delivery and Returns page. This does not affect your statutory rights.
7. Intellectual Property
All content on www.malcolmcooper.com—including text, graphics, logos, jewellery designs, images, and software—is the property of Malcolm Cooper or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.
8. Limitation of Liability
To the fullest extent permitted by law, Malcolm Cooper shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from:
- Your use of, or inability to use, our Site or services.
- Any unauthorized access to or use of our servers or personal data stored therein.
- Any defect, wear and tear, or improper care/handling of jewellery after purchase.
9. Governing Law
These Terms and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
10. Changes to Terms
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Call us on 01172 231025 and speak directly to an expert or use our contact form here.