Terms and Conditions

Welcome to www.malcolmcooper.com (the “Site”), operated by Malcolm Cooper (“we,” “us,” or “our”). By accessing or using our website, purchasing our products, or utilizing our services, you agree to be bound by the following Terms and Conditions (the “Terms”).

Please read these Terms carefully before using our Site. If you do not agree to all of these Terms, you may not access the Site or use any of our services.

1. General Conditions

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or products without express written permission from us.

2. Products and Pricing

  • Jewellery Descriptions & Images: We make every effort to display the colors, details, and dimensions of our jewellery as accurately as possible. However, due to variations in monitor displays and the unique nature of gemstones and precious metals, actual items may vary slightly from their images.
  • Pricing: All prices listed on the Site are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
  • Errors & Inaccuracies: In the event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any orders placed for that product, even if the order has been confirmed.

3. Orders and Payment

  • Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason (e.g., stock availability, suspected fraud, or billing errors).
  • Payment Methods: We accept major credit/debit cards and secure online payment gateways. You agree to provide current, complete, and accurate purchase and account information for all orders.

4. Bespoke & Custom Orders (Optional Section)

  • Custom Designs: Custom-made, resized, or personalized items require approval of final specifications prior to production.
  • Non-Refundable Deposits: Deposits made for bespoke jewellery pieces are non-refundable once production or gemstone sourcing has commenced.
  • Final Sale: Custom or personalized items cannot be returned or exchanged unless there is a manufacturing defect.

5. Shipping, Delivery, and Insurance

  • Shipping Policy: Shipping times and fees are calculated at checkout. While we strive to meet estimated delivery dates, we are not responsible for delays caused by customs, carrier issues, or weather events.
  • High-Value Shipments: For security reasons, high-value jewellery shipments may require a physical signature upon delivery.
  • Risk of Loss: Title and risk of loss for all products pass to you upon delivery to the carrier or upon signed receipt.

6. Returns, Exchanges, and Refunds

  • Standard Return Window: You may return unworn, undamaged items in their original packaging within [e.g., 14 / 30 days] of receipt for a refund or exchange, subject to our review.
  • Exclusions: Custom pieces, resized rings, engraved items, and final sale items are not eligible for return unless defective.
  • Return Shipping: Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs, and we strongly recommend using a tracked, insured shipping service.

7. Intellectual Property

All content on www.malcolmcooper.com—including text, graphics, logos, jewellery designs, images, and software—is the property of Malcolm Cooper or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

8. Limitation of Liability

To the fullest extent permitted by law, Malcolm Cooper shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from:

  • Your use of, or inability to use, our Site or services.
  • Any unauthorized access to or use of our servers or personal data stored therein.
  • Any defect, wear and tear, or improper care/handling of jewellery after purchase.

9. Governing Law

These Terms and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the laws of [Your Country / State / Region], without regard to its conflict of law principles.

10. Changes to Terms

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us: