You Can’t Buy Cheaper: If you find the EXACT product on sale elsewhere at a lower price we will match that price. Even if you find the product on sale at a lower price within 3 months of purchase we will refund the difference.
Free Resizing: If you order the wrong ring size or your ring needs resizing up to 3 sizes either way in the first year of ownership we will cover the cost. Please send it to our partners Jewellery Repairs UK by Royal Mail Special Delivery with appropriate insurance and proof of purchase from Malcolm Cooper Jewellery and we will cover the cost of resizing directly*.
We deliver free of charge to UK addresses: We deliver by Royal Mail Special Delivery, tracked and insured. Delivery expectations are shown on every product and we aim for 3 days. Delays are extremely rare as our systems track our stock levels very closely. If there is ever a problem we’ll tell you very quickly and find a satisfactory solution. We do not currently deliver outside of the UK but this is under consideration. Please contact us if you require international delivery.
Returns: Items may be returned unworn, in their original packaging with all certification and other papers included if the item is defective or not as described within 30 days of dispatch. Items made to order or personalised cannot be returned. Earrings cannot be returned for hygiene reasons. Please request a return code and returns address from us. For your security returns should be sent using a fully tracked and insured service. We cannot be responsible for goods lost in transit sent by other methods.
*You pay for outward postage only. We offer the free resizing service once for any ring purchased from us within 12 months. Any resized ring cannot subsequently be returned.