We want you to buy with complete confidence. Here is what we promise on price, delivery and returns, in plain English.
You Can’t Buy Cheaper
We sell below the typical High Street price because we don’t have High Street overheads, and we pass those savings on to you. If you find the exact same product on sale elsewhere at a lower price, we will match that price. And if you find it cheaper within 3 months of buying from us, we will refund you the difference. Just get in touch with a link or a copy of the other price and we’ll look into it straight away.
Free, Insured Delivery
We deliver free of charge to UK addresses. Every order is sent by Royal Mail Special Delivery, which is tracked and fully insured, so you can follow your jewellery all the way to your door. Delivery will be made to you within 7 days.
Delays are extremely rare because we track our stock levels very closely. If there is ever a problem, we’ll tell you quickly and find a satisfactory solution. We do not currently deliver outside the UK, but this is under consideration, so please contact us if you need international delivery.
Returns
You may return any item within 14 days of delivery for a full refund, whether or not it is faulty, subject to the conditions below. This reflects your legal right to cancel when buying online.
Starting a return: Every return must be arranged with us first. Contact us by phone on 01772 231025 or through our contact form with your order number and product code. We’ll issue a return code and the correct returns address for your item. Items sent back without a return code, or to the wrong address, cannot be accepted.
Condition: Items must be returned new and unworn, in their original packaging, with all certification and papers included. We may reduce a refund where an item has been worn, damaged or handled beyond what is needed to inspect it.
Posting it back: Return postage is paid by you and must be by a fully tracked and insured service. We cannot be responsible for items lost in transit if they are sent by any other method.
Refunds: Once your return arrives and has been checked, we’ll refund the full price to your original payment method within 5 working days. There is no restocking fee.
Exchanges: If you would prefer a different item, tell us when you contact us and we’ll arrange it.
Made-to-order and personalised items: Items made to your specification or personalised for you, such as engraved pieces, bespoke designs or rings made to a non-standard size, cannot be returned unless they are faulty or not as described. We’ll always confirm when an item falls into this category before you place your order.
Faulty or not as described: If an item arrives faulty or not as described, tell us straight away and we’ll put it right, including covering the cost of returning it. This does not affect your statutory rights.