Privacy Policy

Welcome to www.malcolmcooper.com (the “Site”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that identifies, relates to, describes, references, or can be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).

A. Information You Provide Directly to Us

  • Contact Information: Name, billing address, shipping address, email address, and phone number.
  • Payment Information: Credit/debit card details and other financial information required to process payments (note: payments are typically processed securely by third-party payment gateways; we do not store full credit card numbers).
  • Account Information: Username, password, and purchase history if you create an account with us.
  • Communications: Records of correspondence if you contact our customer support team.

B. Information Collected Automatically

When you browse our Site, we automatically collect certain information about your device and interaction with the Site using cookies, web beacons, and similar technologies:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages viewed, time spent on pages, links clicked, and the referring website.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

  • Process and fulfill your jewellery orders (including sending order confirmations, shipping updates, and invoices).
  • Manage your account and provide customer service.
  • Send you marketing and promotional communications (if you have opted in to receive them).
  • Improve our website functionality, product offerings, and user experience.
  • Detect, prevent, and mitigate fraudulent transactions and security incidents.
  • Comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties to help us run our business and provide services to you, under strict confidentiality agreements:

  • Service Providers: Third-party vendors who assist with payment processing, shipping and logistics, website hosting, email delivery, and marketing analytics.
  • Legal Requirements: When required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on www.malcolmcooper.com. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location (such as the EU/UK under GDPR or California under CCPA), you may have certain rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any inaccurate or incomplete information.
  • Erasure: The right to request that we delete your personal data under certain conditions.
  • Opt-Out of Marketing: You can opt out of receiving promotional emails from us at any time by clicking the “unsubscribe” link in the emails or contacting us directly.

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Effective Date” at the top of this page.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at: